Terms of
Service.

These Terms of Service (the "Terms") form a legally binding agreement between you and Casa Manila Restaurant Inc. ("Casa Manila", "we", "us"), a corporation incorporated under the laws of Ontario, Canada, with its address at 508 Danforth Avenue, Toronto, ON M4K 1P6.

By using our website, placing an order, making a reservation, submitting a catering inquiry, or subscribing to a meal plan, you agree to these Terms. If you do not agree, please do not use the services.

You must be at least 18 years old, or the age of majority in your jurisdiction (whichever is greater), to place an order or enter into a contract with us. By using the services you represent that you meet this requirement.

Some features (order history, meal-plan management) require an account. You are responsible for keeping your sign-in credentials secure. Notify us immediately at info@casamanila.ca if you suspect unauthorized access.

We may suspend or terminate accounts that are used in breach of these Terms or applicable law, or to protect other customers.

• All prices are in Canadian dollars (CAD) and exclusive of applicable taxes (HST 13% in Ontario), which are added at checkout.
• An order is a legally binding offer to buy. Acceptance occurs when we send the order confirmation email — at that point a contract is formed.
• We reserve the right to refuse or cancel any order, including for inaccurate pricing, suspected fraud, or unavailability of ingredients. If we cancel an accepted order, we will refund the full amount within 5–10 business days.
• Payment is processed by Stripe Payments Canada Ltd. We never see or store your full card number.
• The minimum lead time for most party trays is 24 hours; larger items may require up to 48 hours. Lead times are noted on each product page.

• Pickup is available at 508 Danforth Avenue, Toronto. The pickup time you choose at checkout is honoured to within 15 minutes; please arrive within 30 minutes of the chosen window.
• Delivery (where offered) is fulfilled by Casa Manila staff or third-party couriers. Delivery times are estimates, not guarantees.
• Food is prepared the same day. Once received, refrigerate within 2 hours and consume within the time stated on the package.
• Casa Manila is not a gluten-free, nut-free, or halal facility. Cross-contact is possible. Customers with severe allergies should consider this risk before ordering. Tell us about allergies at checkout and we will do our best to accommodate.

• Dine-in is by reservation only. Reservations are confirmed by email and (where applicable) by SMS.
• The dining room holds your table for 15 minutes past the reservation time.
• Cancellations are free at any time. Late cancellations or no-shows on Kamayan feasts of 8 or more guests may incur a charge equivalent to a deposit hold (we will tell you when applicable).
• Kamayan feasts are pre-set per the menu pricing and minimum 2 diners. The same set menu applies to the whole group, except for vegan or allergy substitutions noted in advance.

Catering is quoted individually based on headcount, menu, date, and venue. A signed quote and a deposit (typically 25%) confirm the booking. Cancellation terms are stated in the quote and depend on lead time. Tax-exempt entities should provide their exemption certificate at the time of quoting.

• Meal plans renew weekly until you pause, skip, or cancel.
• Charges occur on the cycle's order-cutoff date (Wednesday for the following Friday delivery). Pause or skip a cycle by 11:59 PM Tuesday to avoid the charge.
• You can manage your subscription at any time in your account or via the link in your weekly menu email. Cancellation is effective immediately for upcoming cycles; the in-progress cycle ships as planned.
• Meal plans are non-refundable once cooked, but if a meal arrives damaged or incorrect, contact us within 24 hours and we will replace it or refund the affected meals.

Prepared food is generally not returnable for hygiene reasons. We will refund or remake any order that is incorrect, missing items, or unsafe to eat, when notified within 24 hours of pickup or delivery. Reach info@casamanila.ca with your order number and photos.

The Casa Manila name, logo, photography, recipes, menu copy, and the design and content of the website are owned by Casa Manila or its licensors and protected by Canadian and international copyright and trade-mark law. You may not reproduce them without our prior written permission, except as permitted under fair-dealing or fair-use exceptions.

If you post a review or send us a photo, you grant Casa Manila a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for promotional and operational purposes. You confirm that the content is yours to share and does not infringe any third party's rights.

The services are provided "as is". To the maximum extent permitted by law, Casa Manila disclaims all warranties (express, implied, statutory) other than those that cannot be lawfully excluded under Ontario or Canadian consumer-protection law. Our total liability for any claim arising out of or in connection with the services will not exceed the amount you paid to us in the 12 months preceding the claim. Nothing in these Terms limits our liability for fraud, willful misconduct, or anything that cannot be limited by law (including, for clarity, our obligations under the Consumer Protection Act, 2002 (Ontario)).

We may update these Terms from time to time. The "last updated" date reflects the most recent revision. For material changes, we will notify customers with active accounts by email at least 14 days before the changes take effect. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules. Disputes will be resolved by the courts of Ontario, and you and Casa Manila each consent to the exclusive jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction. If you are a consumer, this clause does not limit any rights you have under applicable consumer-protection laws.

Questions about these Terms?

Casa Manila Restaurant Inc.
508 Danforth Avenue, Toronto, ON M4K 1P6
info@casamanila.ca · (416) 443-9654